Sometimes the universe conspires against us. In the unlikely event your Luxulia
product is delivered to you in a less than perfect condition, please email photos
to [email protected] or call our customer care team.
We require you to send us photos within 24 hours of delivery.
All are products are made just for you with the greatest craftsmanship and devotion. All our
products come with a 12 month warranty on defects in workmanship, materials and
construction from the date of purchase based on reasonable use.
We will also guarantee that the material is free of degradation resulting from other than ordinary residential wear
and tear for 6 months from the date of purchase, based on reasonable use.
Warranties do not apply to:
1) Defects that result from negligence, misuse, accidents or commercial use by you.
2) Any condition resulting from incorrect or inadequate maintenance, cleaning or care.
3) Any condition resulting from other than ordinary residential wear or from any use for
which the product was not designed.
4) The color fastness, dye lot variations, wrinkling, or wear of fabrics or leather.
5) The softening of filling materials under normal use.
If you’re experiencing a warranty issue, get in touch with our team. We will work to
address the issue and ensure that the product is good as new. This may involve shipping
your replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable and cannot be extended to re-sold
products. Warranties are only valid when products are used for their intended purpose, and
exhibit normal use.