Terms & Conditions

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  1. Detailed description of goods and/or services
    Luxulia (Pty) Ltd is a business in the furniture manufacturing, cosmetics, clothing and detergents industry.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 3-6 weeks and delivery confirmed after completion .
  3. Export restriction
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by Luxulia (Pty) Ltd is subject to availability. In cases of unavailability, Luxulia (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee.
    Sometimes the universe conspires against us. In the unlikely event your Luxulia, product is delivered to you in a less than perfect condition, please email photos to [email protected] or call our customer care team. We require you to send us photos within 24 hours of delivery…Read more
  5. Customer Privacy policy
    Luxulia (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569…Read More .
  6. Payment options accepted
    Bank transfer (EFT) You can use an EFT bank transfer to place your order. Did you order a custom made order? In order to confirm your custom made order we require a 50% deposit. Prior delivery, we require the remaining balance to be paid. You can find our banking details on your order quote.  Credit card / Debit card We also accept credit card payments (Visa/MasterCard).  Purchasing on credit You can buy anything on our website with credit if you pay with Mobicred. You can repay the full amount in 12 monthly installments. The On Credit amount shown on our website is based on 12 monthly repayments. 
  7. Card acquiring and security
    Card transactions will be acquired for Luxulia (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
    website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Luxulia (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Luxulia (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Luxulia (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
    this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    Luxulia (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Luxulia (Pty) Ltd contact details
    Email: [email protected] Telephone: 078 519 4695
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